Frequently Asked Questions
General
I have a big order, can I get a discount?
Absolutely, just contact us and we'll give you the best possible discount.
Are the products certified?
Yes, all our products are CE, FCC and ROHS certified. All our battery powered products also have BIS certification.
Do you have any open positions?
We'd love to have you work with us, You can send us your CV on [email protected].
I have a product or idea that's awesome. Can I show it to you?
We'd be honoured to see your product or idea. Send us an email at [email protected] and let's see what we can do together.
Payments
What payment methods are available?
We currently accept all major credit/debit/prepaid cards, net banking with 100+ banks, UPI, Paytm and all major wallets.
I need a different payment method. Can you help me?
We'd love to, just drop us a message and we'll do our best to process your payment.
I want to pay in an unlisted currency. Is it possible?
Yes, we can bill you in over 130 currencies. Just drop us a message and we'll help you pay in your preferred currency.
Are the payments secure?
Yes, our payment providers are PCI DSS Level 1 certified, this is the most stringent level of certification available.

And although your card data never even touches our servers, we ourselves are PCI DSS compliant as well. SSL, firewalls, encryption, DDoS & BruteForce protection, the whole deal.
Do you charge taxes separately?
No, the amount you see on the product page is the amount you pay for that product, we pay the taxes from our own pocket.
Shipping
How much time would it take to get my order?
The time varies greatly on many factors. For orders in India, standard shipping orders should reach you within a week. Expedited shipping orders to metropolitan cities will typically be delivered within 2 days and to other cities in 3 days. International orders can take 2-3 weeks to be delivered. These are just estimates however and many factors such as weather can affect these (Policy).
Is the shipping free?
Yes, standard shipping within India is completely free, we pay the costs from our own pocket.
I want my order delivered really quickly, is there anything you could do?
Yes, just select expedited shipping while ordering and we'll make sure your order reaches you sooner. (Policy).
Where are all the orders shipped from?
Our warehouse is located in Pune, India.
Warranty
How long are my items covered under warranty?
All our products come with a 6 month warranty. You can also get a year long extended warranty by purchasing Xebber Cover.
What all types of damages are covered under warranty?
We cover all damages that happened because of malfunctioning parts or manufacturing errors.
Can I get a replacement rather than getting my damaged product fixed?
If we're unable to fix your product, we'll send you a new one. You can also specifically ask for a replacement and we'll see if that's possible.